The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. — Dan Hotchkiss, editor
There’s no reason to expect scientists to be especially good at telling people what to do about an epidemic. The Centers for Disease Control and Prevention (CDC) has done a great job of learning about viral transmission and evaluating treatments and vaccines. In front of the microphones, they’ve scored a B+ at best. Their main …
“I wish we were more transparent about our finances.” For almost every problem congregations face, transparency is one proposed solution. Treasurers and business managers—who work hard to produce honest, accurate reports—often are surprised by the implication that they’re hiding something. Transparency is good, but flooding people with more data rarely solves the problem. True transparency requires a plan to give financial information to each of four distinct audiences.
Do congregational leaders place enough value on communication skills and management?
Congregations, like all organizations, are arenas for political activity. While we tend to think of politics as pertaining to governmental entities, the phrase “workplace politics” communicates the reality that political activities occur in multiple organizational settings. Power and authority are negotiated and contested in every organization, thus political activity is also endemic in every organization.
by Susan Beaumont
A volunteer agrees to complete a task but fails to deliver, or delivers a less than satisfactory outcome. A leader violates an established behavioral standard. What do you do? How do you redeem the situation?
Disappointment is inevitable when people are involved in ministry, but disappointment doesn’t have to be the final word. Delivering an effective feedback message in the face of disappointment can turn the situation around and introduce accountability into the volunteer relationship.