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The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. —  Dan Hotchkiss, editor

The Truth about Consensus

“Let’s work by consensus!” is a familiar rallying cry. It feels egalitarian, generative and worthy. So we set aside Robert’s Rules of Order and begin a dialogue where all are encouraged to weigh in. We promise ourselves that we won’t move forward until we’ve reached an agreement that everyone likes. And then the problems begin, because …

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Boundaries and Partnership

by Dan Hotchkiss
Building a healthy partnership—negotiating roles, addressing misbehavior, setting and achieving goals—is hard work that requires an atmosphere of trust. Firm boundaries and self-differentiation—knowing who I am and how I feel while keeping lines of communication open—are essential for a healthy partnership.

What to Do When Nothing Works Anymore

If you’re doing everything you’ve always done as a congregation but it’s not working anymore, you may be alarmed, but you’re not alone. Once upon a time, we all shared a congregational business model that seemed effective and ordained: Over the last couple of decades, however, this model has changed. Now, growing congregations look very …

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What’s Your Brand?

by Dan Hotchkiss
Successful store managers know there’s one thing customers like even more than quality, convenience, or low prices: People like to get what they expect. And so smart store managers advertise a strong, distinctive “brand” and consistently deliver customer experiences that fit that brand. Churches and synagogues can learn from this.