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The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. —  Dan Hotchkiss, editor

Taming the Bureaucracy Beast

by Susan Beaumont

The church needs innovation, experimentation and risk taking. The church has bureaucracy; inactivity in the name of good order and process. Senseless bureaucracy keeps us endlessly mired in reporting, approval seeking and communication. We end up with repetitive meetings, multiple levels of approval, over-reliance on procedure, and postponed decision making until everyone is informed and happy. What would it take to free ourselves from all of this and just get things done?

Goal-focused Evaluation

Many people flinch at the mention of evaluation, and with reason. Research shows that in many workplaces, the main effect of employee reviews is to hurt productivity by annually lowering morale. In congregations, staff evaluation too often is conducted as a popularity poll with anonymous respondents rating staff performance on the basis of subjective impressions. In effect, staff members are encouraged to feel that they report to dozens of semi-invisible bosses who can invent new things to blame them for at any time. This approach raises stress even for popular staff members and does little to improve performance.

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How Do We Evaluate Performance?

John Wimberly
Almost everyone dreads the annual performance review that remains a ritual in most congregations. The employee wonders if it will be fair. If it is the pastor who performs reviews of staff, she or he wonders if the results will be toxic for the relationship with the staff member. Pastors tell me about problems finding members qualified to perform an annual performance review of the pastor. After all, most members are not closely enough involved in the work of their pastor to perform an informed review. So the thought of annual reviews is not something that warms our hearts!

Working around Incompetence on the Team

Slalom from Flickr via Wylio
© 2008 BePak, Flickr | CC-BY-ND | via Wylio

We aspire to build staff teams of competent, motivated individuals who work in dogged pursuit of a clearly articulated vision. What most of us have are teams with some outstanding staff and some not so outstanding staff, working side by side towards a vision that seems clear, on some days.

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It’s Time to Talk about Performance

by John Wimberly
To change the world, our congregations need to be performing at peak efficiency. If we can make “performance” a driving agenda rather than a dirty word, a lot of obstacles to our effectiveness will disappear.