Dan Hotchkiss Congregational Consulting Group

Two Kinds of Customers

“I Love My Church.” It was the slogan for a capital fund drive at the little church where I belong. I turned to our treasurer, sitting in the pew behind me—he is, like me, a bit of a grump—and said, “I have mixed feelings about my church. What should I do?” To my great pleasure, he replied, “Get over it. Give money anyway.”

That’s the spirit! A church is more than a buyer’s club, a co-op that delivers maximum religious benefit to members at the lowest cost. A good congregation puts its shoulder to a bigger wheel: transforming lives in ways no one can predict, in harmony with the congregation’s purpose. Our success is measured by the good we do, not by how satisfied we are.

Learning to Underreact

by Dan Hotchkiss

Criticism: it’s ubiquitous in congregations. No matter how we leaders pretzel-twist ourselves to please people, we fall short—and there are always helpful, caring people who will take the time to tell us so!

The worst thing we can do is overreact. Whether by proclaiming innocence or by fighting criticism with more criticism, leaders who respond too strongly only up the emotional ante. That’s why underreacting is a key skill for every leader.

Learning from the CDC’s Mistakes

by Dan Hotchkiss

There’s no reason to expect scientists to be especially good at telling people what to do about an epidemic. The Centers for Disease Control and Prevention (CDC) has done a great job of learning about viral transmission and evaluating treatments and vaccines. In front of the microphones, they’ve scored a B+ at best. Their main …

Staffing When You Can’t Afford to Staff

by Dan Hotchkiss

Leaders of small congregations often say, “We can’t afford to hire as many people as we need.” Leaders of large congregations say the same thing! If your vision is ambitious, you will always need more staff than you can afford, no matter what resources you have at your disposal. Fortunately, there is another way.

Two Kinds of Planning

by Dan Hotchkiss

“Plans are worthless, but planning is everything.” This military paradox, memorably stated by President Dwight Eisenhower, is particularly salient for congregations in this moment. So much has changed, so much is changing. Planning can seem useless when we are so likely to be forced to lay our plans aside and improvise. Some say the world is changing so fast that “planning” is outmoded altogether.

I disagree.

What Should I Do about the Elders?

by Dan Hotchkiss

Reproduction doorknob — W.C. Vaughan doorknob, vintage 1978

When I was a young seminarian, I worked in a factory that made doorknobs for historic buildings. In class I studied new, improved ideas about faith and life. At the W.C. Vaughan Company—working with Joe, Homer, and Fred—I learned to value what my elders had to teach.

That was more than forty years ago! Today pastors often ask me, “What should I do about the Elders?” They’re talking about the old guard—longtime and former leaders. Different congregations call them Deacons, Past Presidents, the Women’s Fellowship, or something else. Sometimes Elders have no formal name at all—but rest assured, if your congregation has existed for more than a decade, they do exist! Like Joe, Homer, and Fred, they can be challenging, but have a lot to teach.

Lap Number Two

by Dan Hotchkiss

Man running on a country road — Photo by Jenny Hill on Unsplash

I used to run laps—now I am more apt to walk. Either way, I find that if I can muster the will power to begin, I can almost always finish the first lap. But if the loop is too short for a full run, I’m faced with a decision: should I quit or start my second lap? Lap number two is where adrenaline leaves off and perseverance gets its test. As we move out of 2020 into 2021, clergy and lay leaders face the challenge of rekindling energy for a year of new and different challenges.

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