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The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. —  Dan Hotchkiss, editor

Our Latest Perspectives

The Lost Art of Listening and the Role of Congregations

rabbit with one ear up
Sandy Millar on Unsplash

This presidential election year reminds us, once again, how deeply polarized we are as a nation. The faithful on both extremes of the political spectrum live in separate echo chambers, fueled by social media and the news channels they choose to watch. I am also susceptible to this phenomenon!

A key factor that sustains and deepens polarization is a lack of listening. Listening to build connections is challenging when some folks are closed off and opposed to taking in new information. I know that some of you are thinking that this is an obvious statement. We all know that when folks listen well, it improves relationships and can heal interpersonal breakdowns, but what sounds simple is really quite difficult.

Why Trust the Church or its Clergy?

krakenimages on Unsplash

I’ve been conducting focus groups with laity and clergy across the US for the past decade. A major topic is the clergy’s lack of trust in their denominations, the denominations’ lack of trust in their clergy and laity, and lay people’s lack of trust in both their clergy and denominations. Distrust is having a corrosive impact on church life today. It is at a much higher level today than it was when I first started doing focus groups.

Two Questions That Will Help Your Board Stop Micromanaging

Microscope
Karen Arnold, CC0, via Wikimedia Commons

Most boards know they shouldn’t micromanage. Meddling boards irritate their staff and volunteers and stifle creativity. Boards lack the day-to-day involvement a good manager should have. Most board members know that, but still when people bring us questions, we give answers. We just can’t resist!

Hang on to that “New Program Year” Energy

Martin Sanchez on Unsplash

An energy buzz often appears at the start of a new program year. Staff return from vacation feeling rested and renewed. Small groups re-form with fresh curriculum. Committees connect with dreams for a new season. If we aren’t intentional about how we align this energy, it won’t last. Buzz dissipates. Unaligned, we retreat eventually to the former status quo.

Why Congregations Sometimes Change

photo by Dan Hotchkiss

Organizations are famous for resisting change. Despite the best efforts of their leaders, who often want change more than anybody else, organizations, including congregations, reproduce this week what they did last week, this month what they did last month, and this year what they did the year before. That’s the rule. However, once in a great while an organization decides to do something truly different—and then actually does so.

Which raises two important questions: Why do organizations—or more generally, systems—resist change so strongly? And why do they sometimes change anyway?

Imagining a New Model for the Church

Stefan Cosma on Unsplash

When we church people talk about “what it means to be “the church,”  we use lots of grand Scriptural and theological language. But our actual model for the church—both our image of what church is supposed to be and the way we organize to make it happen—tends to be based on more commonplace ideas. Perhaps it’s time to imagine a new model for the church.