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The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. —  Dan Hotchkiss, editor

Why SMART Goals Are Sometimes Dumb

Planning only matters if it makes a difference to your congregation’s work. If, after a weekend of planning, staff and volunteers wake up Monday morning and do just what they did before, then all your planning was for naught. Grand statements of mission and vision have no value unless someone turns them into action steps.

Goal-focused Evaluation

Many people flinch at the mention of evaluation, and with reason. Research shows that in many workplaces, the main effect of employee reviews is to hurt productivity by annually lowering morale. In congregations, staff evaluation too often is conducted as a popularity poll with anonymous respondents rating staff performance on the basis of subjective impressions. In effect, staff members are encouraged to feel that they report to dozens of semi-invisible bosses who can invent new things to blame them for at any time. This approach raises stress even for popular staff members and does little to improve performance.

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“What’s Good about That?”

It’s good to pay attention to what’s going well. Most congregations—like most people—can accomplish more by building on their strengths than worrying about how to fix everything that could be better. Sometimes that’s all it takes. But at other times, wise leaders need to add an extra twist and ask, “What’s good about this?” This simple question takes appreciation to a higher level. read more