The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. — Dan Hotchkiss, editor
Everyone knows delegation is important, but most of the advice you hear about it is one-sided: “You’ve got to trust your people!” “The best ideas come from the bottom, not the top!” “Detailed job descriptions lay the groundwork for effective evaluation.” Each of these bits of advice captures part of the picture. But followed separately, each leads into its own morass of error. Effective delegators grant authority while also giving guidance and providing for accountability.
Most churches of any size have a process for saying “yes” to a set of goals we believe are in response to God’s call, whether that call be to grow in size or grow in the Spirit or to be more active in the community. But when we say “yes,” do we say it like we mean it? Or do we approach our goals as if they were New Year’s resolutions—expendable as soon as we get tired or busy or bored?
In my non-profit work, the answer was clear. When we set goals, we meant it! Goals adopted by the board were commitments, expected to be executed by me and the staff unless the board subsequently made a different decision.
Most congregations have ideas about how they’d like to innovate. However, things fall flat when it comes to recruiting volunteers to carry out those ideas. Discover how you can strengthen the practice of influence, ethically persuading others to invest time and energy in a new idea. If you follow the right principles, more volunteers will say yes.
Grand visions have their place, as does strategic planning. But before a congregation can think freely and creatively about the future, it needs to believe it has what it takes to carry out whatever plans it makes. For a quick boost to congregational self-confidence, there’s nothing like succeeding at a project. So if your congregation needs its mojo boosted, it might be time to brush up your skills at leading projects.
The “Great Resignation” dominated articles regarding workplace trends for much of the pandemic. Frontline workers in high-stress occupations like hospitality, health care, and education were particularly likely to walk off their jobs. Clergy joined the trend, with nearly 40% of pastors confessing in late 2021 that they would seriously consider leaving full-time ministry.
But while The Great Resignation attracted much attention, a less obvious trend, “Quiet Quitting,” may prove to be more durable. Quiet Quitting, sometimes known as the “Great Disengagement,” occurs when employees resolve to do what they are required to do—but decline to “go above and beyond.” A worker who is Quiet Quitting may appear to be productive, but their productivity is apt to stagnate over time. In schools and universities, teachers and professors bemoan the phenomenon of disengaged students. Quiet Quitting has its religious counterpart as well, as the proportion of Americans who report they “never attend religious services“ jumped from 25% pre-pandemic to 33% more recently.
“We don’t have enough people to fill all of our positions.” I hear this complaint a lot, especially in congregations that are smaller than they used to be. Their official structure may call for a dozen or more boards and committees. Add it all up, and a congregation that sees 50 people on its pews feels obliged to fill up 60 or more seats around committee tables. Streamlining the official structure is a challenge, but with a clear plan and some determination, it can be done.
The church is a volunteer organization. Even the most staff-driven congregations rely on volunteers to make ministry work. The pandemic has impacted volunteerism profoundly, in ways not yet clear. Volunteerism isn’t bouncing back as readily as other aspects of congregational life. We can take steps to engage our volunteers more effectively now, while we wait to learn more about what the future holds.
