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The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. —  Dan Hotchkiss, editor

Want a Healthier Congregation? Start with Better Meetings

Life on a Wire, Karunakar Rayker (CC by 2.0)

Nearly every congregation has a hushed story about one. That “awful meeting” in which participants said terrible things, relationships were shattered, and permanent scars resulted. In their 1999 study of “Breakaway Organizations,” Dyck and Stark found that a “polarizing event” (usually a painful congregational meeting) was almost always the precipitating factor for a congregational schism and the departure of members.

Any dispute regarding the “Big Three” issues in our social life together (money, sex, and power) seems to spark anxiety, so annual budget meetings and discussions about human sexuality can both generate a fear-based response. In the face of this fear, congregational leaders tend to resort to either heavy-handed control (“we must follow strict parliamentary procedure”) or to a variety of avoidance mechanisms (“that’s not something we talk about in this congregation”). Such responses, however, only fuel the anxiety in the system and make polarization more likely.

Holding Better Meetings

Fortunately, when it comes to meetings there is a middle path between the rock of ham-fisted control and the mushy place of avoidance. Whether the meeting involves a small team or the entire congregation, there are three necessary ingredients for healthy meetings. All that is generally required for better meetings is a commitment to incorporate these three simple ingredients in the meeting culture of the congregation. While they may seem obvious, we dare not take them for granted.

  • Prepare an Agenda

Meeting agendas serve a twofold purpose. First, they guide discussion through a discrete set of issues rather than encouraging a rambling free-for-all. Second, they provide a sense of structure and flow to meeting participants, who come into a meeting knowing the topics that will be discussed and thus less likely to leave feeling blindsided.

Meeting agendas are most useful when the chair or facilitator sends them to participants ahead of the meeting and asks for feedback. This provides a sense of ownership to the participants, particularly if invited to “contribute items to the agenda” ahead of time. Participants are much more likely to respect a process they have helped to shape, and sharing a preliminary agenda with all participants prior to a meeting encourages such respect.

If it is truly not possible to share a draft agenda prior to a meeting, the meeting organizer(s) should take 10 or 15 minutes at the start of the meeting to develop an agenda with the participants. This will save far more time in the course of the meeting than it will require at the front end.

  • Develop Ground Rules

Even though most committee and congregational chairs know the importance of developing a meeting agenda, relatively few also take the time to develop ground rules with the group. Such ground rules are often assumed, reflected by comments such as “everyone here knows how to communicate.”

Shared ground rules, however, ensure that everyone does indeed understand the norms that are expected during the meeting. For an ongoing group, such ground rules may take the form of a “behavioral covenant” that the group develops and then revisits at subsequent meetings. Gilbert Rendle’s book Behavioral Covenants in Congregations is an excellent resource on this topic.

Whether called “ground rules,” “guidelines for discussion,” or a “behavioral covenant,” such shared communication norms are best kept short and clear. Three that typically emerge in an ongoing group are 1) “Listen with respect,” 2) “Speak with respect,” and 3) Agreement regarding information-sharing after the meeting (with appropriate specifics). Once a list is developed, it is important to test consensus on the ground rules to ensure that all members commit to follow them.

  • Provide Skilled Facilitation

Neither a prepared agenda nor shared ground rules are sufficient for a healthy meeting. The third and often most important ingredient for a healthy meeting is skilled facilitation. A trained facilitator guides the group through the agenda and ensures that ground rules are followed. The mere existence of an agenda means little if it is not followed, and ground rules are useless if they are not respected.

Some committee and congregational leaders have developed facilitation skills through their professional work and training. Many, however, have not. Thus, congregations are well advised to either recruit leaders with facilitation experience and/or provide facilitation training to existing leaders. A variety of free resources are available on-line, such as the “Community Toolbox” from the University of Kansas, and facilitation training is available in nearly every medium-sized or larger community through local mediation centers and other nonprofit organizations.

The most important first step is to recognize that healthy meetings are the lifeblood of a healthy congregation, and to then commit to a culture of prepared agendas, shared ground rules, and skilled facilitation.

Will these three simple ingredients guarantee that all congregational meetings will be conflict free? Hardly, but they do dramatically improve the likelihood that participants will look forward to—rather than dread—committee and congregational meetings. Equally important, the healthy process that these steps produce tends to lead to much higher-quality outcomes for the group or congregation. Whether those outcomes involve a strengthened community ministry or stronger relational bonds within the congregation, they will over time be noticed and appreciated by congregational and community members.

An “awful meeting” can leave lasting scars for the victims of the bad process. A series of healthy meetings, by contrast, produces greater commitment to the group or congregation and better outcomes for all concerned. While we may never achieve a “perfect process” in our meetings, most congregations can certainly do better. It starts with a commitment to do so.

[box]David Brubaker has consulted on organizational development and conflict transformation in the U.S. and in a dozen other countries. He is the author of Promise and Peril, an Alban book on managing change and conflict in congregations. David holds a Ph.D. from the University of Arizona and an MBA from Eastern University, and teaches organizational studies as an associate professor at Eastern Mennonite University. email David[/box]

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