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The Congregational Consulting Group, organized in 2014 by former consultants of the Alban Institute, is a network of independent consultants. We publish PERSPECTIVES for Congregational Leaders—thoughts on topics of interest to leaders of congregations and other purpose-driven organizations. —  Dan Hotchkiss, editor

What Does it Mean to Be Non-profit?

I had always assumed that religion was a naturally nonprofit enterprise. But then, while touring Nashville with a fellow minister, I heard the story of a Presbyterian named Frist. “You know how Bill Frist’s family became billionaires?” my colleague asked.

Boundaries and Partnership

by Dan Hotchkiss
Building a healthy partnership—negotiating roles, addressing misbehavior, setting and achieving goals—is hard work that requires an atmosphere of trust. Firm boundaries and self-differentiation—knowing who I am and how I feel while keeping lines of communication open—are essential for a healthy partnership.

What’s Your Brand?

by Dan Hotchkiss
Successful store managers know there’s one thing customers like even more than quality, convenience, or low prices: People like to get what they expect. And so smart store managers advertise a strong, distinctive “brand” and consistently deliver customer experiences that fit that brand. Churches and synagogues can learn from this.

How Boards Raise Money for Ministry

by Dan Hotchkiss
“Fundraising is the board’s main job.” I was stunned by this blunt advice from the executive director of a respected arts nonprofit. “I tell every new board member,” she continued, “give, get—or get out.” We expect each member to produce at least $5,000, either out of their own pockets or by asking others.”

Handling the Hum of Bright Ideas

by Dan Hotchkiss

When someone gets a new idea in your congregation, whom do they call? The clergy leader? A board member? The front-line office person—the executive director, secretary, or administrator—often manages the incoming stream of helpful hints, complaints, requests, suggestions, and reform proposals. The flow of bright ideas is a sign of life, part of the background hum of a healthy congregation.

Goal-focused Evaluation

Many people flinch at the mention of evaluation, and with reason. Research shows that in many workplaces, the main effect of employee reviews is to hurt productivity by annually lowering morale. In congregations, staff evaluation too often is conducted as a popularity poll with anonymous respondents rating staff performance on the basis of subjective impressions. In effect, staff members are encouraged to feel that they report to dozens of semi-invisible bosses who can invent new things to blame them for at any time. This approach raises stress even for popular staff members and does little to improve performance.

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Who Owns a Congregation?

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When I ask members of a governing board about their job, someone (frequently a lawyer or a banker) often uses an obscure word that speaks rather deeply to the nature of the board’s role: “The board is a fiduciary.”

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